Privacy Policy
Your privacy matters to us — here's how we handle your information
At xohecelaraalor, we're committed to protecting your personal information. This policy explains what we collect, why we collect it, and what rights you have. We've written this in plain English because privacy shouldn't require a law degree to understand.
This policy applies to all services provided through xohecelaraalor.com and reflects our compliance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
Last updated: February 2025
What Information We Collect
We collect information you provide directly and some data automatically when you use our platform. Here's what that actually means in practice:
- Account details: Name, email address, phone number when you register for our startup finance courses or webinars
- Financial education data: Course progress, module completion, quiz results, and learning preferences to personalize your experience
- Payment information: Billing details processed securely through third-party payment providers (we don't store full credit card numbers)
- Communication records: Messages you send us through our contact forms, support tickets, or email correspondence
- Technical information: IP address, browser type, device information, and how you interact with our website to improve functionality
- Optional profile data: Professional background, startup stage, industry focus — only if you choose to share this with us
We don't collect sensitive information like health records, political affiliations, or religious beliefs. If you're under 18, you'll need parental consent before using our services.
How We Use Your Information
Your data serves specific purposes, and we won't use it for anything you haven't agreed to. Here's the breakdown:
- Delivering the educational content and resources you've signed up for
- Processing payments and maintaining accurate financial records
- Sending course updates, schedule changes, and important platform notifications
- Improving our curriculum based on aggregate learning patterns and feedback
- Responding to your questions and providing technical support
- Complying with Australian legal obligations and protecting against fraud
We'll occasionally send you information about new courses or features that might interest you based on your previous activity. You can opt out of these marketing emails anytime through the unsubscribe link — we won't take it personally.
Sharing and Disclosure
We're selective about who sees your information. We don't sell your data to third parties, and we only share it when necessary:
Service Providers
We work with trusted partners who help us operate our platform — payment processors, email delivery services, and cloud hosting providers. These companies are contractually obligated to protect your information and can only use it to provide services to us.
Legal Requirements
We may disclose information if required by Australian law, court orders, or government requests. We'll notify you unless legally prohibited from doing so.
Business Transfers
If xohecelaraalor merges with another company or is acquired, your information may transfer to the new entity. We'll notify you well in advance and explain your options.
We never share identifiable personal information with advertisers or marketing analytics platforms beyond basic aggregated statistics.
International Data Transfers
Some of our service providers operate servers outside Australia. When we transfer data internationally, we ensure adequate protections through standard contractual clauses and security measures that meet Australian privacy standards. Your information may be stored in secure data centers in the United States and the European Union, all of which maintain strict privacy protections.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
Update or correct any information that's outdated or incorrect. You can do this directly in your account settings or by contacting us.
Delete Your Information
Request deletion of your personal data. We'll comply unless we're legally required to retain certain information.
Restrict Processing
Limit how we use your information in specific circumstances, such as while disputing data accuracy.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
Withdraw Consent
Revoke permission for processing activities that require your consent, such as marketing communications.
To exercise any of these rights, email us at help@xohecelaraalor.com with your request. We'll verify your identity and respond within 30 days. There's no fee for reasonable requests, though we may charge for excessive or repetitive requests.
Data Security and Retention
We take security seriously. Your information is protected through industry-standard measures including encryption, secure servers, and restricted access controls. Here's how we protect your data:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive information using AES-256 encryption standards
- Regular security audits and vulnerability assessments by independent security firms
- Multi-factor authentication for staff accessing customer data
- Automated backup systems with encrypted off-site storage
- Incident response procedures with notification protocols if a breach occurs
How Long We Keep Your Data
We retain your information only as long as necessary for the purposes outlined in this policy:
- Active accounts: Throughout your membership and for 12 months after account closure
- Financial records: Seven years to comply with Australian tax obligations
- Marketing data: Until you unsubscribe or request deletion
- Technical logs: 90 days for troubleshooting and security monitoring
- Support communications: Three years for quality assurance and legal protection
When data is no longer needed, we securely delete it through methods that prevent recovery or reconstruction.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience. Here's what you should know:
- Essential cookies: Required for basic site functionality like login sessions and security features
- Analytics cookies: Help us understand how visitors use our site to improve content and navigation
- Preference cookies: Remember your settings and choices for a more personalized experience
You can control cookies through your browser settings. Blocking certain cookies may affect site functionality. We don't use third-party advertising cookies or track you across other websites.
Children's Privacy
Our services are designed for adults and entrepreneurs. We don't knowingly collect information from individuals under 18 without verifiable parental consent. If we discover we've collected data from a minor without proper consent, we'll delete it promptly. Parents who believe their child has provided information to us should contact us immediately.
Changes to This Policy
We'll update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our website for at least 30 days before the changes take effect.
Minor updates that don't materially affect your rights won't trigger notifications, but we'll always update the "Last updated" date at the top of this policy. We encourage you to review this policy periodically.
Complaints and Disputes
If you have concerns about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, reach out to us:
Email: help@xohecelaraalor.com
Phone: +61 402 172 740
Mail: xohecelaraalor Privacy Officer, 14 University Dr, Robina QLD 4229, Australia
We'll respond to privacy inquiries within 5 business days and resolve most requests within 30 days.